FAQs - Tasting Room
Section 1: Tasting Room General
Section 2: Tasting Room Membership
Section 3: Booking the Tasting Room
Who can use the Tasting Room?
What amenities are available for my next wine tasting or party?
What amenities are available for my next business meeting or if I want to get some work done?
What is the Behind the Scenes Cellar Tour?
What is the capacity of the room?
Can the Fine Wine Reserve help me organize/host my event?
Who can use the Tasting Room?
Only those with a Tasting Room Membership (and their guests) are permitted to use our Tasting Room. A Tasting Room Membership is only available for purchase by clients of the Fine Wine Reserve who store their wines in one of our wine lockers. Under certain rare circumstances, we may permit non-members to hold an event (as our guest). Case Storage customers, wine industry participants, corporations and charitable organizations with an interest should call us to discuss.
What amenities are available for my next wine tasting or party?
We believe you will have everything you need. There is enough dishware, glassware, utensils, etc. to host a fully catered sit down meal for up to 20 people. There are plenty of platters, bowls, trays, cutting boards, baskets for bread, water jugs, and colanders etc. Various appliances including a toaster oven, microwave/convection oven, refrigerator, dishwasher, coffee pot, tea kettle are available for tasting room use. You'll find about 100 crystal wine glasses, 150 ISO wine tasting glasses, 3 decanters, 6 spittoons, and 4 water jugs in the room at all times. Plus more stemware and decanters are available upon request (allowing you to pour large verticals and hold complex structured wine tastings). There is also a good supply of ice, filtered water, serviettes, paper towels, food wrap, cleaning supplies, etc. An audio system with five disk DVD/CD changer, tuner and IPod adaptor will help create the perfect atmosphere for your tasting room gathering. A telephone with speakerphone, and free wireless internet access is provided for your convenience. These amenities are available to all members who use the room whether you are using it on a drop-in basis or for your own private event. The wireless internet access is also available in the cellar area, an added benefit available to members and non members alike.
What amenities are available for my next business meeting or if I want to get some work done?
We have free wireless internet access in the Tasting Room, and a telephone with speaker phone. There is also a coffee maker and tea kettle. When it is time to take a break, you can enjoy our library and read the wine-related books, magazines, auction catalogues and newspapers provided on site.
What is the Behind the Scenes Cellar Tour?
With advanced notice, and subject to availability, the Cellar Master will give your guests a full guided tour. It is available for any event you are holding in the Tasting Room – be it a private or shared use booking, or simply a drop in event. Although members often take their guests on their own cellar tours, only the Cellar Master can take your guests “behind the scenes”. We can show your guests various restricted areas such as the climate control room; the security room vault; and inside some of our stunning case storage areas. We can also demonstrate some of our high tech equipment systems, such as the ultrasonic fogger system for humidity control. We can answer any questions your guests might have about storing or caring for wines in general, and/or our services in particular. But only if asked, we don't want your guests to feel like it's a sales pitch. The full guided tour takes about 15 to 20 minutes, but it can be adjusted (shorter or longer) to fit your needs. If you are interested in the Cellar Master tour, please e-mail us (or select “yes” on the Book Tasting Room panel). Include desired tour length and at what time you would like it to start in your e-mail (or in the “Additional Notes” field on the Book Tasting Room panel). There is no charge for the Cellar Master tour.
What is the capacity of the room?
For an informal stand up style event, the limit is 30 people. For a sit down event, the limit is 20 people. About 10 to 12 people will fit around the grand monastery style table which is available in that room at all times.
Push up the drop leaf table against the grand table, and you can seat an additional 4 people. If your party will exceed that number, we have extra tables and chairs on site. Please give us plenty of notice (a few days) if you will require any extra items such as tables, chairs, decanters, stemware, etc.
Can the Fine Wine Reserve help me organize/host my event?
Yes, we can help organize and/or co-host your event. In association with our Partners, we can provide you with any of the following Event Services: 1) A personal concierge to help you set up, clean up and/or escort guests in and out of the Fine Wine Reserve (plus handle any false alarms); 2) A host, hostess or guest speaker to host or co-host your event; 3) A wine sommelier to lead you and your guests through a structured or informal wine tasting 4) A cheese sommelier to lead you and your guests through a cheese tasting; 5) A wine/cheese sommelier to lead you and your guests through a paired cheese/wine tasting; and/or, 6) Provide food for your event, from simple appetizers or a selection of artisanal cheeses, up to full course catered meals. We can even arrange a chef (and serving staff) to be on site to prepare a full, multi-course gourmet meal for you and your guests. Feel free to contact us for details, or select “yes” in the relevant panel when you make a private booking and we will contact you.
Feel free to contact us for details, or select “yes” in the relevant panel when you make a private booking and we will contact you.
Who can purchase a Tasting Room Membership?
How much does a Tasting Room Membership cost?
What are the benefits of purchasing a Tasting Room Membership?
What does drop-in use mean?
What does private use mean?
How do I know if the room is available for drop in use?
I'm planning to drop in with friends, how do I know the room won't be booked private before I get there?
Who cleans up the room and what is the clean-up service?
Can the Fine Wine Reserve help me organize/host my event?
What if I don't leave the room clean, leave lights on, or forget to take down the Private Event sign?
Who can purchase a Tasting Room Membership?
A Tasting Room Membership is only available to clients of the Fine Wine Reserve who store their wines in one of our wine lockers. Under certain rare circumstances, we may permit non-members to hold an event (as our guest). Case Storage clients, wine industry participants, corporations and charitable organizations with an interest should call us to discuss.
How much does a Tasting Room Membership cost?
Tasting Room Membership is $10/month + HST. Membership fees are due in advance for the full lease term (3, 6, 12 or 24 months) and are non-refundable.
What are the benefits of purchasing a Tasting Room Membership?
Membership permits unlimited drop-in use of the Tasting Room with 24/7 access to all the equipment, furnishings and supplies provided on site. Members can use the room to work, to relax, to sample their wines, to entertain their guests and to network/socialize with other member collectors. Members are also permitted to book the room for their own private events.
What does drop-in use mean?
Drop-in use is just like it sounds. You have determined that the Tasting Room is available and you simply drop in to use the room. No reservations, advanced notice or payment is required. Drop-in use is non-exclusive use. It is understood that you may be sharing the room with other Tasting Room Members and their guests who have dropped in. The Tasting Room is available and open to all members for shared drop-in use at all times, except when it has been specifically booked by the Fine Wine Reserve (for a special event) or by another member (for private use).
What does private use mean?
This is when a Tasting Room Member has booked the room for their own exclusive use. Other members are not allowed to drop in during that time.
Members who wish to use the room for a private event must book the room (go to TASTING ROOM – BOOK TASTING ROOM), and have sufficient TRCs (Tasting Room Credits) in their account for the booking.
How do I know if the room is available for drop in use?
There are two ways to determine room availability for drop in use. 1) Check our website at EVENTS - EVENT SCHEDULE and you'll find a list of all the special events and private bookings. In other words, it outlines all the times that the room is NOT available for drop in use. 2) Or you can simply drop by the cellar and check for the “Private Event” sign posted on the Tasting Room door. If the sign is up, then the room is NOT available.
I'm planning to drop in with friends, how do I know the room won't be booked private before I get there?
All private events must be posted onto the EVENT SCHEDULE with 3 days notice. To be clear, a member wanting to book a private event for Friday, must post it onto the schedule by 11:59pm on Tuesday. That means you can look at the schedule on any given day (i.e. Wed) and room availability will not change for the remainder of that day or the following two days (i.e. schedule is fixed from Wed through to Fri). This allows you to make advanced plans with your guests to simply “drop in”, later that same day or at any time during the next two days, and you can be confident that room availability will not change. The only last minute change that may occur is if a booking is cancelled – sometimes these are removed from the schedule last minute.
Who cleans up the room and what is the clean-up service?
Members are required to clean up after themselves and are generally happy to do so. This rule applies for all types of use – be it drop in use or a scheduled private event. However, if you would prefer to just “get up and go”, you may request our cleaning service. Advanced notice (minimum 5 days) is required, and your request is subject to availability. Provided you booked the service in advance, cleaning costs are $50+$25 per hour (+HST). It is unlikely to go much above $75+HST unless you use so much dishware/stemware that clean up requires multiple dishwasher loads.
Provided you booked the service in advance, cleaning costs are $50+$25 +HST per hour. It is unlikely to go much above $75+HST unless you use so much dishware/stemware that clean up requires multiple dishwasher loads.
Can the Fine Wine Reserve help me organize/host my event?
Yes, we can help organize and/or co-host your event. In association with our Partners, we can provide you with any of the following Event Services: 1) A personal concierge to help you set up, clean up and/or escort guests in and out of the Fine Wine Reserve (plus handle any false alarms); 2) a host, hostess or guest speaker to host or co-host your event; 3) a wine sommelier to lead you and your guests through a structured or informal wine tasting 4) a cheese sommelier to lead you and your guests through a cheese tasting; 5) A wine/cheese sommelier to lead you and your guests through a paired cheese/wine tasting; and/or, 6) provide food for your event, from simple appetizers or a selection of artisanal cheeses, up to full course catered meals. We can even arrange a chef (and serving staff) to be on site and prepare a full, multi-course gourmet meal for you and your guests.
What if I don't leave the room clean, leave lights on, or forget to take down the Private Event sign?
We think a $10/month Tasting Room Membership is very fair for the facilities we provide in the Tasting Room. Unless you are booking the room for private use, there should be no other costs for you to use the room provided you clean up after yourself. Clean up is defined as follows: 1) You take all your garbage to the conveyor room and put a new bag into the garbage receptacle; 2) You wipe off the table, kitchen counter, coffee table and side tables (assuming you used it); 3) You pre-process your stemware; 4) You wash anything larger than a dinner plate by hand (i.e. decanters, breadboards, platters, spittoons, etc), and leave them on the sink drain to dry; 5) You put your pre-processed stemware and dishware into the dishwasher (unless the blue light CLEAN is ON, in which case neatly stack dishes and pre-processed stemware beside fridge); 6) You clean the floor of obvious items such as broken glass, spilled food or wine, confetti, etc, (otherwise floor cleaning is not required); 7) You switch on the dishwasher before you leave (only if more than 2/3's full); 8) You return the chairs, tables and any other furniture you moved to their normal positions; 9) You turn off the A/C; 10) You reset the heating thermostat to its normal marked position; 11) You take the private event sign down (if applicable); and 12) You turn off ALL the lights. In other words, you leave the room exactly how you found it. If the room is left untidy, garbage not removed, stemware not “processed”, etc, you will be billed for the clean-up at a rate of $100+$25 per hour, and/or invoiced at $25 per infraction (i.e. $25 for lights left on, $25 for A/C left on, $25 for private event sign left up, etc). If you arrive to an empty room which is not clean, you are not required to clean up after the last member, but you are responsible for switching things off (i.e. #9 through #12 above). But please let us know right away. We will review the records, and bill the party responsible. If there are multiple members in the room, the last member in the room will be held responsible for the clean-up, and returning the room to normal use (i.e. lights off, etc). For that reason, you may want to think twice about who you decide to join in the tasting room, and/or let us know about members who leave you with their mess.
Who can book the Tasting Room?
How do I book the Tasting Room?
What is a Tasting Room Credit (TRC)?
How much does a TRC cost?
How do I purchase TRCs?
What is the difference between a Private Use and Shared Use booking?
Is there a deadline for making a booking?
Is there a minimum time length for a booking?
What is the Member ID?
What is the Security Code?
What about setting a “start” and “end” time for my booking?
What is the Behind the Scenes Cellar Tour?
What are your Event Services?
What is the Clean Up service?
How do I know how many TRCs I have left in my account?
What if I do not have sufficient TRCs in my account when I book?
What if someone overlapped my booking?
Can I make a booking which combines both private and shared use?
What is the cancellation fee?
How do I cancel or modify a booking?
What if I make a mistake when I book the Tasting Room?
I am organizing an event and polling guests for their availability, can I put date/times on hold?
I have booked the room “Private”, how do I ensure privacy at my event?
What if I don't leave the room clean, leave lights on, or forget to take down the Private Event sign?
Who can book the Tasting Room?
Only Fine Wine Reserve clients with a wine locker, a Tasting Room Membership and sufficient TRCs (Tasting Room Credits) in their account can book the Tasting Room. Under certain rare circumstances, we may permit non-members to hold a private event (as our guest). Case Storage clients, wine industry participants, corporations and charitable organizations with an interest should call us to discuss.
How do I book the Tasting Room?
1) Review the entire FAQs - Booking the Tasting Room section and be sure you understand the system.
2) Ensure you have a valid Tasting Room Membership.
3) Ensure you have sufficient TRCs in your account. If short, please order more BEFORE you book.
4) Have your Member ID and Security Code on hand (if you don't have one, contact us).
5) Provide 3 days notice or request is rejected (i.e. a Friday booking must be complete by 11:59pm Tue).
6) Go to the EVENT SCHEDULE to see if the date and time you want is available.
7) Go to TASTING ROOM - BOOK TASTING ROOM and book your event on-line.
8) After booking, check EVENT SCHEDULE. Make sure it posted correctly and does not overlap another booking.
9) Check your booking on the EVENT SCHEDULE within 2 days of your event to confirm it hasn't been overlapped by another booking. If so, contact us immediately.
The booking form will accept overlapping bookings. It will not advise anyone of the error, nor will anyone necessarily notice the mistake. We can't stress enough that you check your booking immediately after submitting it to check for overlaps, and then do the same just prior to your event (i.e. after the 3 day booking deadline has passed). Should there be an overlapping booking, the party who made the booking first has priority over the room. Proof is on your confirmation e-mail, and so we recommend you bring a copy to your event just in case. Regardless of who is at fault, overlapping bookings could be a disaster for you and your guests (and the other party), if you are unaware of the problem until you both arrive. Please be careful when using the booking form!
What is a Tasting Room Credit (TRC)?
TRC's are required to book the Tasting Room for private or shared use. Only Tasting Room Members are eligible to purchase Tasting Room Credits (TRCs). Tasting room credits are NOT required when using the room on a drop in basis. One TRC buys 1 hour of “Private Use” (evening hours between 5pm and 8am), 2 hours of “Private Use” (daytime hours between 8am and 5pm), or 2 hours of “Shared Use” (anytime). Unused TRCs are non-refundable, but never expire. They can be accumulated and used for as long as you are a client of the Fine Wine Reserve with an active wine locker account. TRCs more than three (3) years old may be subject to an adjustment and re-valued to reflect the TRC pricing at that time. Although you can pay for them later, you must have sufficient TRCs in your account BEFORE you book your event. If you book an event that exceeds the number of TRCs in your account, you are automatically billed for the shortage at the UNDISCOUNTED hourly TRC rate.
How much does a TRC cost?
TRCs range between $20 and $30 each (+HST), and depends on the volume purchased. From time to time, TRCs may be offered at a lower rate (check for specials on website page TASTING ROOM – PURCHASE TRCs). One TRC can be redeemed for 1 hour of “Private Use” (evening hours between 5pm and 8am), 2 hours of “Private Use” (daytime hours between 8am and 5pm), or 2 hours of “Shared Use” (anytime).
How do I purchase TRCs?
TRCs may be ordered on-line by going to the TASTING ROOM - PURCHASE TRCs section of this website. You will receive an invoice for your order within 30 days.
What is the difference between a Private Use and a Shared Use booking?
Private use is the exclusive use of the Tasting Room for you and your guests. Other members are not allowed to drop in or use the room at that time. Shared use is if you only want to guarantee room availability at some point in the future. Your booking prevents anyone else from booking the room private at that time, but the room remains open to other members who may want to drop in during your booking. Please note: you may only make a Shared Use booking if the total number of people in your party will be 6 persons or less. . Please note party sizes are audited. If the limit is exceeded, your “Shared Use” booking is upgraded to “Private Use” and you are automatically billed accordingly (i.e. additional TRCs are deducted from your account and/or you are invoiced at the undiscounted hourly TRC rate).
Is there a deadline for making a booking?
Yes. You must make your booking at least 3 days in advance or your request will be rejected. To be clear, if you want to book an event for Friday, it must be posted onto the schedule by 11:59pm on Tuesday.
Is there a minimum time length for a booking?
Yes. Your event must be at least 1.5 hours in length or your booking request will be rejected.
What is the Member ID?
All Tasting Room Members must receive their Member ID before purchasing TRCs, making a booking or using any of the data entry panels on our website. Your Member ID will remain with you as long as you are client. It will not change unless you request a change.
To obtain your Member ID, please e-mail us with your request.
What is the Security Code?
All Tasting Room Members must get their Security Code before purchasing TRCs, making a booking or using any of the data entry panels on our website. The Security Code reduces the amount of spurious use of our data entry panels by those who should not be using them. To obtain your Security Code, please e-mail us with your request.
What about setting a “start” and “end” time for my booking?
Always include enough time to “set-up” and “clean up” when you book a private event. Realize that another member may have made a private booking (or plan to drop in) at exactly the time you said your event would end. Although you may continue using the room after your event officially ends (provided the new arrivals haven't booked it “private”), the Private Event sign must come down and there is an expectation that the room is presentable at that time. It can be a little uncomfortable for all concerned if your event is still in full swing and/or you are only starting to clean up a major mess when the other members arrive.
What is the Behind the Scenes Cellar Tour?
With advanced notice, and subject to availability, the Cellar Master will give your guests a full guided tour. It is available for any event you are holding in the Tasting Room – be it a private or shared use booking, or simply a drop in event. Although members often take their guests on their own cellar tours, only the Cellar Master can take your guests “behind the scenes”. We can show your guests various restricted areas such as the climate control room; the security room vault; and inside some of our stunning case storage areas. We can also demonstrate some of our high tech equipment systems such as the ultrasonic fogger system for humidity control. We can also answer any questions your guests might have about storing or caring for wines in general, and/or our services in particular. But only if asked, we don't want your guests to feel like it's a sales pitch. The full guided tour takes about 15 to 20 minutes, but it can be adjusted (shorter or longer) to fit your needs. If you are interested in the Cellar Master tour, please e-mail us (or select “yes” on the Book Tasting Room panel). Include desired tour length and at what time you would like it to start in your e-mail (or in the “Additional Notes” field on the Book Tasting Room panel). There is no charge for the Cellar Master tour.
What are your Event Services?
Yes, we can help organize and/or co-host your event. In association with our Partners, we can provide you with any of the following Event Services: 1) A personal concierge to help you set up, clean up and/or escort guests in and out of the Fine Wine Reserve (plus handle any false alarms); 2) a host, hostess or guest speaker to host or co-host your event; 3) a wine sommelier to lead you and your guests through a structured or informal wine tasting 4) a cheese sommelier to lead you and your guests through a cheese tasting; 5) A wine/cheese sommelier to lead you and your guests through a paired cheese/wine tasting; and/or, 6) provide food for your event, from simple appetizers or a selection of artisanal cheeses, up to full course catered meals. We can even arrange a chef (and serving staff) to be on site and prepare a full, multi-course gourmet meal for you and your guests.
What is the Clean Up service?
Members are required to clean up after themselves and are generally happy to do so. However, if you would prefer to just "get up and go", you may request our cleaning service. Advanced notice (minimum 5 days) is required, and your request is subject to availability. Provided you booked the service in advance, cleaning costs are $50+$25+HST per hour. It is unlikely to go much above $75+HST unless you use so much dishware/stemware that clean up requires multiple dishwasher loads. Be aware that the cleaning staff may arrive at the time you said your event would end. If asked to wait, the hourly charge applies from the time they arrive.
How do I know how many TRCs I have left in my account?
You are responsible for keeping track of the number of TRCs you have left in your account. If you lose track, we can send you a statement of your TRC balance for $25+HST. Alternatively, you can look on our website for an estimate of your TRC balance on the TASTING ROOM - PURCHASE TRCs page of this website. Please be aware, the on-line statement is only updated once a month or so. Your account balance may not be up-to-date. Always note the date at the top of the form and adjust your balance for any bookings you made since the statement was last updated.
What if I do not have sufficient TRCs in my account when I book?
If you do not have sufficient TRCs in your account when you book, your booking request will be accepted, but you will automatically be billed for the shortage at the standard undiscounted hourly rate. Please note: there are no exceptions to this rule. Even if you had wanted to purchase TRCs in bulk (at a lower rate), you will be required to pay for these TRCs first at the hourly rate, and then make a separate request for more TRCs at the bulk rate. Again, although payment for your TRCs is not required before you book (or even before your event), you must order them BEFORE YOU BOOK if you want to get the best rate.
What if someone overlapped my booking?
Contact us right away. We will try to resolve the issue for you. If you only discover it after you arrive and we cannot be reached, then whoever made the booking first gets priority. Just in case there is a conflict, we recommend that you always bring your booking confirmation to your event (it is dated).
Can I make a booking which combines both private and shared use?
Yes, provided you meet the following three requirements: 1) Your party size must meet the requirement for a shared use booking - that being a party of NOT more than 6 persons, 2) There is not more than two parts to your booking; 3) Your bookings are back-to-back and continuous with no time gap in between. As an example, make the first two hours of your event private, and then if you don't mind opening up the room to possible “drop in” members, make the second two hours of your booking a shared use booking. In this case, you would make two separate bookings and you save one TRC.
A word of warning: Don't think that converting your private booking to a shared use booking late at night will make it less likely that other members will drop in – members drop in at all hours! If you really don't want to share the room with other members, book your entire event private.
What is the cancellation fee?
The cancellation fee is the TRC’s you used up when you booked the event. All bookings are final once submitted, and the TRC’s non refundable. However, if you provide enough notice, you may be eligible for a partial refund of your TRCs as follows:
7 days notice – 100% of your TRCs refunded LESS 1/2 TRC
4 days notice – 75% of your TRCs refunded
1 day notice – 50% of your TRCs refunded
same day cancellation – no refund
To be clear, if your event is booked for Saturday the 16th:
7 days notice is submitting your cancellation by 11:59pm on Sat the 9th
4 days notice is submitting your cancellation by 11:59pm on Tue the 12th
1 day notice is submitting your cancellation by 11:59pm on Fri the 15th
Fractional TRC refunds are rounded down to the nearest half TRC.
How do I cancel or modify a booking?
To cancel or modify your booking, select the “Cancel/Modify Booking” from the TASTING ROOM section of this website, or select the button located at the top right corner of the BOOK TASTING ROOM page, and follow the instructions. Depending on the amount of notice you provide, you may be eligible for a partial refund of your TRCs – so don't delay this step.
What if I make a mistake when I book the Tasting Room?
If you made a mistake, then you must cancel your event and re-book it. Cancellation fees will apply. So please, check your information BEFORE you submit the form.
I am organizing an event and polling guests for their availability, can I put date/times on hold?
Sorry no, there is no way of submitting a tentative booking, and all bookings are final once submitted. If you are planning a few months in advance, your tentative dates will likely remain available. Alternatively, you are free to book multiple dates and then cancel the ones you don't use. If you cancel with more than 7 days notice it will only cost 1/2 a TRC per canceled event. If you are planning for a private use event, be sure to actually book your possible dates as private use (versus a shared use event). A shared use event cannot be upgraded to a private one (and vice versa).
I have booked the room “Private”, how do I ensure privacy at my event?
The EVENT SCHEDULE on our website shows all the times when the Tasting Room is NOT available. But keep in mind that members may drop by the cellar without having consulted the website. You can ensure privacy for your “Private Use” booking by posting the “Private Event – Please Do Not Disturb” sign on the Tasting Room door. Please remember to take down this sign at the time you said your event would end, or a $25 charge will apply. Members are instructed not to enter the room if they see this sign. For members requiring extreme privacy, FWR can arrange it so the Tasting Room door will be locked and set up so only your pass card (and guest card) will unlock the space during your event. These requests require advanced notice (5 days), and are subject to a set-up charge that varies according to the particulars of your event.
What if I don't leave the room clean, leave lights on, or forget to take down the Private Event sign?
We think a $10/month Tasting Room Membership is very fair for the facilities we provide in the Tasting Room. Unless you are booking the room for private use, there should be no other costs for you to use the room provided you clean up after yourself. Clean up is defined as follows: 1) you take all your garbage to the conveyor room and put a new bag into the garbage receptacle; 2) you wipe off the table, kitchen counter, coffee table and side tables (assuming you used it); 3) you pre-process your stemware; 4) you wash anything larger than a dinner plate by hand (i.e. decanters, breadboards, platters, spittoons, etc), and leave them on the sink drain to dry; 5) you put your pre-processed stemware and dishware into the dishwasher (unless the blue light CLEAN is ON, in which case neatly stack dishes and pre-processed stemware beside fridge); 6) you clean the floor of obvious items such as broken glass, spilled food or wine, confetti, etc, (otherwise floor cleaning is not required); 7) you switch on the dishwasher before you leave (only if more than 2/3's full); 8) you return the chairs, tables and any other furniture you moved to their normal positions; 9) you turn off the A/C; 10) you reset the heating thermostat to its normal marked position; 11) you take the private event sign down (if applicable); and 12) you turn off ALL the lights. In other words, you leave the room exactly how you found it. If the room is left untidy, garbage not removed, stemware not “processed”, etc, you will be billed for the clean-up at a rate of $100+$25 per hour, and/or invoiced at $25 per infraction (i.e. $25 for lights left on, $25 for A/C left on, $25 for private event sign left up, etc). If you arrive to an empty room which is not clean, you are not required to clean up after the last member, but you are responsible for switching things off (i.e. #9 through #12 above). But please let us know right away. We will review the records, and bill the party responsible. If there are multiple members in the room, the last member in the room will be held responsible for the clean-up, and returning the room to normal use (i.e. lights off, etc). For that reason, you may want to think twice about who you decide to join in the tasting room, and/or let us know about members who leave you with their mess.
